SERVING THE TRIAD FOR
OVER 40 YEARS


24 HOUR EMERGENCY SERVICE
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1.    Inspect your outside condenser unit to insure there are no bushes, weeds or grass restricting the air flow.   
       There  should be a minimum of 12 inches of clear space on all sides of the unit.  The coil (the portion that       
       looks like a car's radiator) should be clean and not plugged with dirt or other debris.

2.    Inspect the wiring coming from the house to the outside unit.  The high voltage wires should be in a metal     
       or plastic sheath and the connections to the disconnect box and unit should be weather-tight.  The small,      
       low voltage, thermostat wire should not have exposed wires and should be protected against mechanical     
       damage.

3.    Check the temperature difference between the return and one of the supply grills in the house using a           
        standard outdoor thermometer.  There should be 15 to 20 degrees difference in the air-conditioning mode.

4.    Check your return air filter.  A dirty filter can reduce system life and increase operating cost.  Filters should  
       be changed when dirty enough to restrict air flow.  This varies according to conditions and may be                   
       anywhere between 2 weeks and 3 months - put a date on your filter with a marker to remind you when it        
       was changed.

5.    Inspect the ducts under your house (or in the attic) to determine if there is air leakage or if any of the ducts  
       are disconnected from the grills.  If there are holes in the duct or loose joints you are wasting money.  If         
       there is a draft or it is particularly cool (warm) you open the crawlspace door be suspicious.

6.    Check the drain line coming from the inside unit.  Water should be flowing when the A/C is running.  Check    
        the inside air-handler unit to insure there is no water leaking from the unit or in the open pan which may be  
        under the unit.

7.    If you have access to the inside coil, check to insure it is clean and not plugged with dirt, pet hair or dust on  
       the side toward the return filter.  
DO NOT OPEN THE UNIT WITHOUT TURNING THE POWER OFF!                           
 
8.    If you have an air-handler with a belt driving the fan, check to insure that the belt is fairly tight and not             
       cracked or split.

9.    Inspect your thermostat to insure that it is level.

10.  Check the large copper line between the outdoor and indoor unit - if it is warm or has ice on it in the                
       air-conditioning mode you are probably low on freon.  In the heating mode it should be hot to the touch.

IF YOU FIND ANY OF THE ABOVE CONDITIONS YOU NEED TO HAVE THEM REPAIRED!
CALL Central Triad Services AT 476-6107 FOR YOUR APPOINTMENT TODAY!                      
BUT IF NOT US BY A COMPETENT SERVICE PROFESSIONAL,
KEEP IN MIND SIMPLE MISTAKES
CAN COAST YEARS OFF THE LIFE OF YOUR EQUIPMENT AND THOUSANDS OF DOLLARS !!   
A/C & HEAT PUMP CHECK UP


Ice on coil:
Check filer, if very dirty change filter, turn off unit until ice melts, then try again…if it freezes up again, turn  
off unit and Check to verify indoor fan is running, if it is not check circuit breaker or fuse, if this does not fix
the problem…CALL
Central Triad Services AT 476-6107 FOR YOUR APPOINTMENT TODAY!
Indoor (outdoor) unit not working:
Verify thermostat is set to call for heat / cool and temperature set so the unit should run….
Check circuit breaker.  Some outdoor units have a red “reset” button located near the bottom of the unit by
the  copper lines; push this button and see if the unit starts. If neither of these start the unit, CALL
Central
Triad  Services AT 476-6107 FOR YOUR APPOINTMENT TODAY!

Heating:
Gas furnace – Unit running but no heat:  Verify you have fuel (especially LP) You may have overlooked your
bill and the gas may be shut off - check  with your service provider. Heat Pump: Outdoor unit frozen….If it is  
frozen on the sides of the unit over 1/8” thick turn your thermostat to “emergency heat” and call a tech.  If
it is only “frost” less than 1/8” thick let the unit continue to run and see if the frost goes away when the unit
“defrosts” this should happen every hour or less if it is cold and there is frost on the unit.  This is normal and  
does not require any additional attention.  If the ice is on the top of a unit (usually after a sleet or ice storm)  
turn the unit off, remove the ice with hot water or break it away if possible and then turn the unit back on and  
try it—no further attention may be required.

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